Privacy Policy

Welcome to Dr. Sowmya Sampurna (the “Website”). This Privacy Policy describes how Dr. Sowmya Sampurna Maddipati (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit our website, book appointments, or use our online consultation services.

By using this Website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

a) Information You Provide Directly

• Full name
• Email address
• Phone number
• Preferred appointment date and time
• Reason for consultation or medical concern
• Payment information (processed securely via Razorpay — we do not store card or UPI details)

b) Information Collected Automatically

• Browser type and version
• IP address
• Pages visited and time spent on the Website
• Referring website URL
• Device information (desktop, mobile, tablet)

2. How We Use Your Information

We use the information collected for the following purposes:

• To schedule and confirm appointments
• To facilitate online consultations
• To process payments securely through Razorpay
• To send appointment reminders and follow-up communications
• To respond to your enquiries via the contact form
• To send newsletters (only if you have subscribed)
• To improve our Website and services

3. Payment Information

All online consultation payments are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store, process, or have access to your credit card, debit card, or UPI details. All payment data is encrypted and handled directly by Razorpay in accordance with their privacy and security policies.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:

• Payment Processing: With Razorpay for processing consultation fees
• Legal Requirements: When required by law, regulation, or legal proceedings
• Medical Referrals: With other healthcare providers only with your explicit consent

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted through our Website
• Secure server infrastructure
• Restricted access to personal data on a need-to-know basis
• Regular security reviews

6. Cookies

Our Website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the Website.

7. Third-Party Links

Our Website may contain links to third-party websites (e.g., Apollo Cradle, Instagram, social media). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Unsubscribe from newsletters by contacting us

9. Children’s Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We recommend reviewing this page periodically to stay informed about how we protect your data.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: